05 February 2010

MA y PM en CMMI SVC v1.2 (2)

MEASUREMENT AND ANALYSIS (MA)

El propósito de ‘Measurement and Analysis’ (MA), perteneciente al Nivel de Madurez 2, es desarrollar y sostener una capacidad de medición que es utilizada para dar soporte a las necesidades de información de la dirección. El staff requerido para implementar una capacidad de medición puede o no requerir de un programa aparte. La capacidad de medición puede estar integrada a los proyectos u otras funciones organizacionales.

La medición y análisis de los componentes de un producto, suministrado por un proveedor, son esenciales para la administración de la calidad y costos del proyecto. MA se relaciona con las siguientes áreas de procesos: SSD, OPD, PMC, PP y QPM.

Los objetivos específicos (SG), prácticas específicas (SP) y subprácticas de esta AP son:

SG 1 - Align Measurement and Analysis Activities

SP 1.1 - Establish Measurement Objectives 1.1.1- Document information needs and objectives. 1.1.2- Prioritize information needs and objectives. 1.1.3- Document, review and update measurement objectives. 1.1.4- Provide feedback for refining and clarifying information needs and objectives as necessary. 1.1.5- Maintain traceability of measurement objectives to identified information needs and objectives.

SP 1.2 - Specify Measures 1.2.1- Identify candidate measures based on documented measurement objectives. 1.2.2- Maintain traceability of measures to measurement objectives. 1.2.3- Identify existing measures that already address measurement objectives. 1.2.4- Specify operational definitions for measures. 1.2.5- Prioritize, review and update measures.

SP 1.3 - Specify Data Collection and Storage Procedures 1.3.1- Identify existing sources of data that are generated from current work products, processes, or transactions. 1.3.2- Identify measures for which data are needed, but are not currently available. 1.3.3- Specify how to collect and store the data for each required measure. 1.3.4- Create data collection mechanisms and process guidance. 1.3.5- Support automatic collection of data as appropriate and feasible. 1.3.6- Prioritize, review, and update data collection and storage procedures. 1.3.7- Update measures and measurement objectives as necessary.

SP 1.4 - Specify Analysis Procedures 1.4.1- Specify and prioritize the analyses to be conducted and the reports to be prepared. 1.4.2- Select appropriate data analysis methods and tools. 1.4.3- Specify administrative procedures for analyzing data and communicating results. 1.4.4- Review and update the proposed content and format of specified analyses and reports. 1.4.5- Update measures and measurement objectives as necessary. 1.4.6- Specify criteria for evaluating the utility of analysis results and for evaluating the conduct of measurement and analysis activities.

Productos de trabajo típicos

Measurement objetives (SP 1.1) Specifications of base and derived measures (SP 1.2) Data collection and storage procedures (SP 1.3) Data collection tools (SP 1.3) Analysis specifications and procedures (SP 1.4) Data analysis tools (SP 1.4) SG 2 - Provide Measurement Results

SP 2.1 - Obtain Measurement Data 2.1.1- Obtain data for base measures. 2.1.2- Generate data for derived measures. 2.1.3- Perform data integrity checks as close to the source of data as possible.

SP 2.2 - Analyze Measurement Data 2.2.1- Conduct initial analyses, interpret results, and draw preliminary conclusions. 2.2.2- Conduct additional measurement and analysis as necessary, and prepare results for presentation. 2.2.3- Review initial results with relevant stakeholders. 2.2.4- Refine criteria for future analyses.

SP 2.3 - Store Data and Results 2.3.1- Review the data to ensure their completeness, integrity, accuracy, and currency. 2.3.2- Store data according to data storage procedures. 2.3.3- Make stored contents available for use only to appropriate groups and personnel. 2.3.4- Prevent stored information from being used inappropriately.

SP 2.4 - Communicate Results 2.4.1- Keep relevant stakeholders informed of measurement results in a timely manner. 2.4.2- Assist relevant stakeholders in understanding results.

Productos de trabajo típicos

Base and derived measurement data sets (SP 2.1) Results of data integrity tests (SP 2.1) Analysis results and draft reports (SP 2.2) Stored data inventory (SP 2.3) Delivered reports and related analysis results (SP 2.4) Contextual information or guidance to help interpret analysis results (SP 2.4)

PROJECT MONITORING AND CONTROL

El propósito de ‘Project Monitoring and Control’ (PMC), perteneciente al Nivel de Madurez 2, es suministrar un entendimiento del avance del proyecto y de las acciones correctivas que pueden efectuarse cuando existen desviaciones del performance del proyecto respecto de lo planificado.

El plan del proyecto es la base para monitorear las actividades, comunicar el estado de las mismas, y efectuar las acciones correctivas. El avance es determinado por medio de la comparación del producto de trabajo actual y los atributos de la tarea. Cuando el estado actual tiene un desvío significativo respecto de los valores esperados, se efectúan acciones correctivas que pueden incluir la re-planificación, la cual puede incluir la revisión del plan original, estableciendo nuevos acuerdos o incluyendo actividades de mitigación en el plan actual.

PMC se relaciona con las siguientes áreas de proceso: CAM, MA y PP. Los objetivos específicos (SG), prácticas específicas (SP) y subprácticas de esta AP son:

SG 1 - Monitor the Project Against the Plan

SP 1.1 - Monitor Project Planning Parameters 1.1.1- Monitor progress against the schedule. 1.1.2- Monitor the project's cost and expended effort. 1.1.3- Monitor the attributes of work products and tasks. 1.1.4- Monitor resources provided and used. 1.1.5- Monitor the knowledge and skills of project personnel. 1.1.6- Document significant deviations in project planning parameters.

SP 1.2 - Monitor Commitments 1.2.1- Regularly review commitments (both external and internal). 1.2.2- Identify commitments that have not been satisfied or are at significant risk of not being satisfied. 1.2.3- Document the results of commitment reviews.

SP 1.3 - Monitor Project Risks 1.3.1- Periodically review the documentation of risks in the context of the project’s current status and circumstances. 1.3.2- Revise the documentation of risks as additional information becomes available. 1.3.3- Communicate the risk status to relevant stakeholders.

SP 1.4 - Monitor Data Management 1.4.1- Periodically review data management activities against their description in the project plan. 1.4.2- Identify and document significant issues and their impacts. 1.4.3- Document results of data management activity reviews.

SP 1.5 - Monitor Stakeholder Involvement 1.5.1- Periodically review the status of stakeholder involvement. 1.5.2- Identify and document significant issues and their impacts 1.5.3- Document the results of stakeholder involvement status reviews.

SP 1.6 - Conduct Progress Reviews 1.6.1- Regularly communicate status on assigned activities and work products to relevant stakeholders. 1.6.2- Review the results of collecting and analyzing measures for controlling the project. 1.6.3- Identify and document significant issues and deviations from the plan. 1.6.4- Document change requests and problems identified in work products and processes. 1.6.5- Document the results of reviews. 1.6.6- Track change requests and problem reports to closure.

SP 1.7 - Conduct Milestone Reviews 1.7.1- Conduct milestone with relevant stakeholders at meaningful points in the project’s schedule, such as the completion of selected stages 1.7.2- Review commitments, the plan, the status, and risks of the project. 1.7.3- Identify and document significant issues and their impacts. 1.7.4- Document results of the review, action items, and decisions. 1.7.5- Track action items to closure.

Productos de trabajo típicos

Records of project performance (SP 1.1) Records of significant deviations (SP 1.1) Records of commitment reviews (SP 1.2) Records of project risk monitoring (SP 1.3) Records of data management (SP 1.4) Records of stakeholder involvement (SP 1.5) Documented project review results (SP 1.6) Documented milestone review results (SP 1.7) SG 2 - Manage Corrective Action to Closure

SP 2.1 - Analyze Issues 2.1.1- Gather issues for analysis. 2.1.2- Analyze issues to determine need for corrective action.

SP 2.2 - Take Corrective Action 2.2.1- Determine and document the appropriate actions needed to address the identified issues. 2.2.2- Review and get agreement with relevant stakeholders on the actions to be taken. 2.2.3- Negotiate changes to internal and external commitments.

SP 2.3 - Manage Corrective Action 2.3.1- Monitor corrective actions for their completion. 2.3.2- Analyze results of corrective actions to determine the effectiveness of the corrective actions. 2.3.3- Determine and document appropriate actions to correct deviations from planned results from performing corrective actions.

Productos de trabajo típicos

List of issues requiring corrective actions (SP 2.1) Corrective action plans (SP 2.2) Corrective action results (SP 2.3)

Salidas de mercancías - mySAP SCM

Utilizando este componente, se puede contabilizar una toma de material, una salida de materiales o un envío de mercancías a un cliente (sin intervención del componente Expedición de SD). Una salida de mercancías comporta una reducción del stock en almacén.

El sistema de Gestión de stocks soporta las clases siguientes de salidas de mercancías:

Toma de material para órdenes de fabricación - Desguace y toma de material para muestreo - Devoluciones al proveedor - Otras clases de puesta a disposición interna del material - Entregas a proveedores sin intervención del componente Expedición de SD

Salida de mercancías sin referencia

Si no existe ningún documento de referencia, porque no se ha planificado la salida de mercancías (por ejemplo, en caso de solicitud urgente de un material), se introduce la salida de mercancías sin referencia. Si desea dar salida a los componentes de una lista de materiales, puede indicar la lista de materiales.

Respecto de la salida de mercancías, se espera efectuar una entrega a tiempo que cumpla con los plazos establecidos para evitar entregas posteriores. Esto puede generar una actualización en la planificación de materiales. Este tipo de información sirve de referencia para la evaluación de los proveedores y las futuras toma de decisiones.