Esta área de proceso (AP), perteneciente al Nivel de Madurez 2, incluye las actividades de monitoreo y realización de acciones correctivas. El plan del proyecto especifica el nivel de monitoreo apropiado del proyecto, la frecuencia de revisiones y las mediciones utilizadas para monitorear el avance del monitoreo. Cuando el estado actual tiene un desvío significativo respecto de los valores esperados, se efectúan acciones correctivas que pueden incluir la re-planificación. PMC se relaciona con las siguientes AP: PP (Project Planning) y MA (Measurement and Analysis).
Los objetivos específicos (SG), prácticas especificas (SP) y subprácticas de esta AP son:
SG 1 - Monitor Project Against Plan
SP 1.1 Monitor Project Planning Parameters
1.1.1- Monitor progress against the schedule. 1.1.2- Monitor the project's cost and expended effort. 1.1.3- Monitor the attributes of the work products and tasks. 1.1.4- Monitor resources provided and used. 1.1.5- Monitor the knowledge and skills of project personnel. 1.1.6- Document the significant deviations in the project planning parameters.
SP 1.2 Monitor Commitments
1.2.1- Regularly review commitments (both external and internal). 1.2.2- Identify commitments that have not been satisfied or that are at significant risk of not being satisfied. 1.2.3- Document the results of the commitment reviews.
SP 1.3 Monitor Project Risks
1.3.1- Periodically review the documentation of the risks in the context of the project’s current status and circumstances. 1.3.2- Revise the documentation of the risks, as additional information becomes available, to incorporate changes. 1.3.3- Communicate risk status to relevant stakeholders.
SP 1.4 Monitor Data Management
1.4.1- Periodically review data management activities against their description in the project plan. 1.4.2- Identify and document significant issues and their impacts. 1.4.3- Document the results of data management activity reviews.
SP 1.5 Monitor Stakeholder Involvement
1.5.1- Periodically review the status of stakeholder involvement. 1.5.2- Identify and document significant issues and their impacts 1.5.3- Document the results of the stakeholder involvement status reviews.
SP 1.6 Conduct Progress Reviews
1.6.1- Regularly communicate status on assigned activities and work products to relevant stakeholders. 1.6.2- Review the results of collecting and analyzing measures for controlling the project. 1.6.3- Identify and document significant issues and deviations from the plan. 1.6.4- Document change requests and problems identified in any of the work products and processes. 1.6.5- Document the results of the reviews. 1.6.6- Track change requests and problem reports to closure.
SP 1.7 Conduct Milestone Reviews
1.7.1- Conduct reviews at meaningful points in the project’s schedule, such as the completion of selected stages, with relevant stakeholders. 1.7.2- Review the commitments, plan, status, and risks of the project. 1.7.3- Identify and document significant issues and their impacts. 1.7.4- Document the results of the review, action items, and decisions. 1.7.5- Track action items to closure.
Los productos de trabajo de las SP son:
- Records of project performance (SP 1.1) - Records of significant deviations (SP 1.1) - Records of commitment reviews (SP 1.2) - Records of project risk monitoring (SP 1.3) - Records of data management (SP 1.4) - Records of stakeholder involvement (SP 1.5) - Documented project review results (SP 1.6) - Documented milestone review results (SP 1.7)
SG 2 - Manage Corrective Action to Closure
SP 2.1 Analyze Issues
2.1.1- Gather issues for analysis. 2.1.2- Analyze issues to determine need for corrective action.
SP 2.2 Take Corrective Action
2.2.1- Determine and document the appropriate actions needed to address the identified issues. 2.2.2- Review and get agreement with relevant stakeholders on the actions to be taken. 2.2.3- Negotiate changes to internal and external commitments.
SP 2.3 Manage Corrective Action
2.3.1- Monitor corrective actions for completion. 2.3.2- Analyze results of corrective actions to determine the effectiveness of the corrective actions. 2.3.3- Determine and document appropriate actions to correct deviations from planned results for corrective actions.
Los productos de trabajo de las SP son:
- List of issues needing corrective actions (SP 2.1) - Corrective action plan (SP 2.2) - Corrective action results (SP 2.3)
Supplier Agreement Management (SAM)
Esta área de proceso (AP), perteneciente al Nivel de Madurez 2, hace referencia a la necesidad del proyecto de adquirir partes del trabajo que llevan a cabo los proveedores y administra la adquisición de productos. Se identifican los productos que pueden ser usados para satisfacer los requerimientos del proyecto. El proveedor es seleccionado y se establece un acuerdo con el mismo. El seguimiento del proveedor y su performance es realizado a través del monitoreo de los productos de trabajo y procesos seleccionados. El acuerdo con el proveedor es revisado; y las revisiones aceptadas y las pruebas son llevadas a cabo en el componente del producto producido por el proveedor. SAM se relaciona con las siguientes AP: PMC (Project Monitoring and Control), RD (Requirements Development), REQM (Requirements Management) y TS (Technical Solution).
Los objetivos específicos (SG), prácticas especificas (SP) y subprácticas de esta AP son: SG 1 - Establish Supplier Agreements
SP 1.1 Determine Acquisition Type
SP 1.2 Select Suppliers
1.2.1- Establish and document criteria for evaluating potential suppliers. 1.2.2- Identify potential suppliers and distribute solicitation material and requirements to them. 1.2.3- Evaluate proposals according to evaluation criteria. 1.2.4- Evaluate risks associated with each proposed supplier. 1.2.5- Evaluate proposed suppliers' ability to perform the work. 1.2.6- Select the supplier.
SP 1.3 Establish Supplier Agreements
1.3.1- Revise the requirements to be fulfilled by the supplier to reflect negotiations with the supplier when necessary. 1.3.2- Document what the project will provide to the supplier. 1.3.3- Document the supplier agreement. 1.3.4- Periodically review the supplier agreement to ensure it accurately reflects the project's relationship with the supplier and current risks and market conditions. 1.3.5- Ensure that all parties to the agreement understand and agree to all requirements before implementing the agreement or any changes. 1.3.6- Revise the supplier agreement as necessary to reflect changes to the supplier's processes or work products. 1.3.7- Revise the project's plans and commitments, including changes to the project's processes or work products, as necessary to reflect the supplier agreement.
Los productos de trabajo de las SP son:
- List of the acquisition types that will be used for all products and product components to be acquired (SP 1.1) - Market studies (SP 1.2) - List of candidate suppliers (SP 1.2) - Preferred supplier list (SP 1.2) - Trade study or other record of evaluation criteria, advantages and disadvantages of candidate suppliers, and rationale for selection of supplier (SP 1.2) - Solicitation materials and requirements (SP 1.2) - Statement of work (SP 1.3) - Contracts (SP 1.3) - Memoranda of agreement (SP 1.3) - Licensing agreement (SP 1.3)
SG 2 - Satisfy Supplier Agreements
SP 2.1 Execute the Supplier Agreement
2.1.1- Monitor supplier progress and performance (schedule, effort, cost, and technical performance) as defined in the supplier agreement. 2.1.2- Conduct reviews with the supplier as specified in the supplier agreement. 2.1.3- Conduct technical reviews with the supplier as defined in the supplier agreement 2.1.4- Conduct management reviews with the supplier as defined in the supplier agreement. 2.1.5- Use the results of reviews to improve the supplier’s performance and to establish and nurture long-term relationships with preferred suppliers. 2.1.6- Monitor risks involving the supplier and take corrective action as necessary.
SP 2.2 Monitor Selected Supplier Processes
2.2.1- Identify the supplier processes that are critical to the success of the project 2.2.2- Monitor the selected supplier's processes for compliance with requirements of the agreement. 2.2.3- Analyze the results of monitoring the selected processes to detect issues as early as possible that may affect the supplier's ability to satisfy the requirements of the agreement.
SP 2.3 Evaluate Selected Supplier Work Products
2.3.1- Identify those work products that are critical to the success of the project and that should be evaluated to help detect issues early. 2.3.2- Evaluate the selected work products 2.3.3- Determine and document actions needed to address deficiencies identified in the evaluations.
SP 2.4 Accept Acquired Product
2.4.1- Define the acceptance procedures. 2.4.2- Review and obtain agreement with relevant stakeholders on the acceptance procedures before the acceptance review or test. 2.4.3- Verify that the acquired products satisfy their requirements. 2.4.4- Confirm that the nontechnical commitments associated with the acquired work product are satisfied. 2.4.5- Document the results of the acceptance review or test. 2.4.6- Establish and obtain supplier agreement on an action plan for any acquired work products that do not pass their acceptance review or test. 2.4.7- Identify, document, and track action items to closure.
SP 2.5 Transition Products
2.5.1- Ensure that there are appropriate facilities to receive, store, use, and maintain the acquired products. 2.5.2- Ensure that appropriate training is provided for those involved in receiving, storing, using, and maintaining the acquired products. 2.5.3- Ensure that storing, distributing, and using the acquired products are performed according to the terms and conditions specified in the supplier agreement or license.
Los productos de trabajo de las SP son:
- Supplier progress reports and performance measures (SP 2.1) - Supplier review materials and reports (SP 2.1) - Action items tracked to closure (SP 2.1) - Documentation of product and document deliveries (SP 2.1) - List of processes selected for monitoring or rationale for non-selection (SP 2.2) - Activity reports (SP 2.2) - Performance reports (SP 2.2) - Performance curves (SP 2.2) - Discrepancy reports (SP 2.2) - List of work products selected for monitoring or rationale for non-selection (SP 2.3) - Activity reports (SP 2.3) - Discrepancy reports (SP 2.3) - Acceptance test procedures (SP 2.4) - Acceptance test results (SP 2.4) - Discrepancy reports or corrective action plans (SP 2.4) - Transition plans (SP 2.5) - Training reports (SP 2.5) - Support and maintenance reports (SP 2.5)
Prácticas Genéricas por Objetivo de PMC y SAM
Solo Representación Continua
GG 1 - Achieve Specific Goals
The process supports and enables achievement of the specific goals of the process area by transforming identifiable input work products to produce identifiable output work products.
GP 1.1 - Perform Specific Practices
Perform the specific practices of the supplier agreement management process to develop work products and provide services to achieve the specific goals of the process area.
Representación Continua y por Etapas
GG 2 - Institutionalize a Managed Process
The process is institutionalized as a managed process.
GP 2.1 - Establish an Organizational Policy
Establish and maintain an organizational policy for planning and performing the supplier agreement management process.
GP 2.2 - Plan the Process
Establish and maintain the plan for performing the supplier agreement management process.
GP 2.3 - Provide Resources
Provide adequate resources for performing the supplier agreement management process, developing the work products, and providing the services of the process.
GP 2.4 - Assign Responsibility
Assign responsibility and authority for performing the process, developing the work products, and providing the services of the supplier agreement management process.
GP 2.5 - Train People
Train the people performing or supporting the supplier agreement management process as needed.
GP 2.6 - Manage Configurations
Place designated work products of the supplier agreement management process under appropriate levels of control.
GP 2.7 - Identify and Involve Relevant Stakeholders
Identify and involve the relevant stakeholders of the supplier agreement management process as planned.
GP 2.8 - Monitor and Control the Process
Monitor and control the supplier agreement management process against the plan for performing the process and take appropriate corrective action.
GP 2.9 - Objectively Evaluate Adherence
Objectively evaluate adherence of the supplier agreement management process against its process description, standards, and procedures, and address noncompliance.
GP 2.10 - Review Status with Higher Level Management
Review the activities, status, and results of the supplier agreement management process with higher level management and resolve issues.
Solo Representación por Etapas
GG3 and its practices do not apply for a maturity level 2 rating, but do apply for a maturity level 3 rating and above.
Representación Continua – Solo Niveles de Madurez 3-5
GG 3 Institutionalize a Defined Process
The process is institutionalized as a defined process.
GP 3.1- Establish a Defined Process Establish and maintain the description of a defined supplier agreement management process GP 3.2 - Collect Improvement Information
Collect work products, measures, measurement results, and improvement information derived from planning and performing the supplier agreement management process to support the future use and improvement of the organization’s processes and process assets
Solo Representación Continua
GG 4 - Institutionalize a Quantitatively Managed Process
The process is institutionalized as a quantitatively managed process
GP 4.1 - Establish Quantitative Objectives for the Process
Establish and maintain quantitative objectives for the supplier agreement management process, which address quality and process performance, based on customer needs and business objectives.
GP 4.2- Stabilize Subprocess Performance
Stabilize the performance of one or more subprocesses to determine the ability of the supplier agreement management process to achieve the established quantitative quality and process-performance objectives.
Solo Representación Continua
GG 5 - Institutionalize an Optimizing Process
The process is institutionalized as an optimizing process.
GP 5.1 - Ensure Continuous Process Improvement
Ensure continuous improvement of the supplier agreement management process in fulfilling the relevant business objectives of the organization.
GP 5.2 - Correct Root Causes of Problems
Identify and correct the root causes of defects and other problems in the supplier agreement management process.